Terms & Conditions

Cancellation Fees

If you must cancel or rebook your appointment it is respectfully requested that you provide at least 24 hours notice. Cancellation or missed appointments without 12 hours notice will result in a $40 fee.

Refunds

Refunds for products or gift vouchers are available at discretion. Please email us to discuss details info@sundoghealing.co.nz or see further information at Consumer Protection NZ

Subscriptions

A few things to note about your subscription:
1) When booking, enter your subscription code to access your 120 minutes per month.
2) You can gift some of your minutes to a friend, enter your code when they book.
3) Cancellation or missed appointments without 12 hours notice will incur a $20 charge. 
4) If you do not use the total amount of minutes they do not roll over. Each month you are allocated a new lot of 120 minutes to use. 
5) You can cancel anytime. No extra charge. 
6) Enjoy the awesome wellness benefits of having a monthly subscription to Sundog Healing Massage Therapy.

Website Use

The content of websites linked to our website or links from our website does not necessarily represent our view or represent endorsements. We assume no responsibility for the content, privacy policies or practices of other websites connected to us, such as our online booking engine, payment provider or social media operators. Please see our privacy policy for further details.

Visits to the Clinic

Please arrive at least 5min early to your appointment so that you are able to receive the full treatment time.

Health and Safety

Do not attend your appointment while knowingly carrying a communicable disease of any kind (for example COVID-19). All treatments are performed following our Code of Standards and Ethics .

Code of Practice, Standards and Ethics

Click here for a full copy of our Code of Practice and Standards and Code of Ethics. We practice under The Code of Health and Disability Services Consumers’ Rights.

Complaints Procedure

Feedback and complaints are taken very seriously and it is asked that you contact by email or phone in the first instance. The Health and Disability Commission oversees complaints about all health services in New Zealand. “Health services” are defined in the Act, and health service providers include all registered health professionals, such as doctors, nurses, and dentists. Providers also include persons who hold themselves out as providing health services that may be considered outside the mainstream of medical practice, such as naturopaths, homoeopaths, and acupuncturists.

These terms and conditions were last updated 10 May 2024